Welcome to the Australian Embassy in Warsaw

The Australian Embassy in Warsaw wishes to provide a safe environment for both staff and visitors and we ask that everyone adhere to the advice of local authorities.

Passport, consular and notarial services

The Australian Embassy in Warsaw provides passport, consular and notarial services by appointment only.

If you require consular assistance during business hours, Monday to Friday 9:00am-4:30pm you can contact us +48 22 521 3444 and select option 2. Alternatively, you can email us at [email protected].  

If you require assistance outside of business hours, or on a weekend you can call the Consular Emergency Centre, which is operational 24 hours a day, 7 days a week, on +61 2 6261 3305. Alternatively you can dial +48 22 521 3444 and follow the instructions to be put through to the Consular Emergency Centre.

The Australian Passport Office is currently seeing strong demand for passports. It is recommended you allow up to six weeks to get a new passport.

Please Note: The Australian Embassy in Poland does not process visa or citizenship applications. Staff at the Embassy in Poland are unable to assist with visa enquiries. Visas and citizenship applications are managed by the Department of Home Affairs. Refer to the 'Visas and citizenship' tab for more information.

Latitude Financial Services data breach

13 April 2023

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Latitude Financial Services.  

Copies of approximately 103,000 identity documents have been stolen from Latitude Financial. This includes a small number of passports.   

Latitude Financial Services is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack.  

Foreign passports were also compromised through this cyberattack. If Latitude Financial Services have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do.

Impacted passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial recognition technology. Further information on how your passport may be impacted can be found on the APO website(link is external).  

Advice on safeguarding your personal information can be found on the APO’s webpage on protecting against scams and identity theft(link is external).   

Customers can also seek help from IDCare(link is external), a not-for-profit organisation that specialises in providing advice and support to the Australian community in responding to identity theft.  

Advice on how to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at: www.cyber.gov.au(link is external) 

Latitude Financial Services breach - Frequently Asked Questions | Australian Passport Office (passports.gov.au)